Help center
Answers to common questions, plus ways to reach us.
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Frequently asked questions
Booking
How do I book tickets?
Open an event or movie, choose a session, pick your ticket types or seats, and check out. Your booking is held for a few minutes while you pay.
My booking is held — what does that mean?
When you start a booking we reserve your tickets for a short window so no one else can take them. Complete payment before the timer runs out or the hold is released.
Payment
What payment methods are accepted?
This demo uses a mock payment step — no real money is charged. In production, standard cards and popular wallets are supported.
My payment failed. What now?
Nothing is charged on a failed payment. Your hold may have expired — start the booking again from the event page.
Tickets & QR
Where are my tickets?
Right after payment your QR tickets appear under “My tickets”. Each ticket has a unique QR code scanned at the door.
Can I transfer a ticket?
Ticket transfers are handled by the organizer. Contact them via the event page for details.
Refunds
How do I request a refund?
Open the booking under “My bookings” and request a refund. Approval depends on the organizer’s refund policy shown on the event.
Movies & seats
How does seat selection work?
For movies and seated shows you pick specific seats from the seat map. Selected seats are held while you complete checkout.
Account
How do I update my profile?
Go to your account area to update your name. Your email is used for booking confirmations and support replies.
Contact us
We usually reply within a dayCan’t find what you need above? Send us a message and we’ll get back to you.
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